Refund policy
RETURN & EXCHANGE POLICY
At Occupied Collective Co., we want you to feel confident in your purchase. Because we are a small, independently operated brand and our collections are primarily offered through preorder, we maintain the following return and exchange policy.
Please review this policy before placing your order.
STANDARD RETURNS
We do not offer refunds to the original form of payment for standard returns, including returns based on preference, fit, or size.
Eligible merchandise may be returned for an exchange or store credit in accordance with the requirements below.
A return request must be submitted within 14 days of confirmed delivery.
To qualify, merchandise must be:
- Unworn, unused, and unwashed
- In its original condition
- Free from stains, makeup, deodorant marks, odors, pet hair, or other signs of wear
- Unaltered and undamaged
- Returned with any original tags attached
- Accompanied by proof of purchase
Occupied Collective Co. reserves the right to decline an exchange or store credit when returned merchandise does not satisfy these requirements.
EXCHANGES
Eligible merchandise may be exchanged for another available size or eligible item.
Because our collections are primarily preorder-based and inventory may be limited, we cannot guarantee that a requested replacement size, color, or item will be available.
If the requested exchange is unavailable, eligible merchandise will receive store credit instead.
STORE CREDIT
Approved store credit will be issued for the eligible value of the returned merchandise, excluding original shipping charges and any other nonrefundable charges, except where otherwise required by law.
Store credit is not redeemable for cash except where required by applicable law.
RETURN SHIPPING
For standard exchanges and store-credit returns, customers are responsible for return shipping costs.
We recommend using a trackable shipping method. Occupied Collective Co. is not responsible for a customer return that is lost or damaged while being shipped back to us, except to the extent otherwise required by law.
Do not send merchandise back without first contacting Occupied Collective Co. and receiving return instructions.
Unauthorized returns may be refused or returned to the sender.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your merchandise arrives damaged or defective, or if you receive an item different from what you ordered due to an error by Occupied Collective Co., please contact us promptly after delivery.
Please include your:
- Order number
- Description of the issue
- Clear photographs showing the merchandise and issue
- Photographs of the packaging and shipping label when relevant
We will review the claim and, when appropriate, provide a replacement, exchange, refund, store credit, or other remedy consistent with the circumstances and applicable law.
When Occupied Collective Co. determines that we sent an incorrect item or that merchandise arrived with a qualifying defect or damage, we will not require the customer to bear return-shipping expenses that are our responsibility.
ITEMS NOT ELIGIBLE FOR STANDARD RETURN OR EXCHANGE
Unless otherwise required by law, the following are not eligible for a standard return or exchange:
- Merchandise returned outside the applicable return period
- Worn, washed, used, altered, or damaged merchandise
- Merchandise with stains, odors, makeup, deodorant, pet hair, or other evidence of use
- Merchandise missing original tags where tags were provided
- Gift cards
- Items specifically identified as Final Sale
- Personalized or custom-made merchandise, if offered
- Items otherwise identified as nonreturnable before purchase
A product being offered through preorder does not by itself eliminate the rights expressly provided under this policy or rights required by applicable law.
COLOR, APPEARANCE & GARMENT VARIATIONS
We make reasonable efforts to display our merchandise accurately.
However, colors may appear somewhat different depending on a customer's device, screen settings, lighting, photography, and other display conditions.
Minor variations may also occur between garments or production runs. Measurements provided in size guides are approximate, and reasonable manufacturing variations may occur.
Such minor variations do not automatically constitute a product defect.
SIZING
Customers are responsible for reviewing the applicable product description and size information before ordering.
Choosing an incorrect size does not qualify as a damaged, defective, or incorrect order. An otherwise eligible sizing return may instead qualify for an exchange or store credit under this policy.
Because inventory may be limited, replacement sizes cannot be guaranteed.
CARE OF MERCHANDISE
Customers are responsible for following garment care instructions.
Damage resulting from improper washing, drying, ironing, bleaching, alteration, misuse, ordinary wear and tear, or failure to follow applicable care instructions is not considered a manufacturing defect.
REFUND EXCEPTIONS
Although standard eligible returns are handled through exchange or store credit, a refund to the original payment method may be provided when required by applicable law or when Occupied Collective Co. determines that a monetary refund is the appropriate resolution for a qualifying issue.
For example, if we cannot ship an order within the promised timeframe, customers will receive the delay/cancellation options required by applicable law. When applicable law requires a full refund, store credit will not be substituted for that refund.
RETURN REVIEW
All returned merchandise is subject to inspection.
Sending merchandise back to Occupied Collective Co. does not automatically guarantee approval for an exchange or store credit.
If a return does not satisfy this policy, we may decline the requested return to the extent permitted by law.
ORDER CANCELLATIONS
Because preorder fulfillment and production planning may begin shortly after an order is placed, cancellation requests are not guaranteed.
Please contact us as soon as possible if you need to request a cancellation.
Nothing in this provision limits cancellation or refund rights required by applicable law, including rights relating to shipping delays.
HOW TO START A RETURN OR EXCHANGE
To request an exchange, store credit, or assistance with damaged, defective, or incorrect merchandise, contact:
Occupied Collective Co.
Email: occupiedcollectiveco@gmail.com
Please include your order number and the reason for your request.
If your request is approved, we will provide instructions regarding the next steps and, when applicable, where to send your merchandise.
Returns sent without prior authorization may not be accepted.
POLICY ABUSE & FRAUD
Occupied Collective Co. reserves the right, to the extent permitted by law, to refuse returns or exchanges involving suspected fraud, abuse of this policy, altered merchandise, false claims, or repeated activity reasonably indicating misuse of our return process.
Nothing in this policy limits rights or remedies that cannot legally be waived.
Last updated: September 26, 2026