Shipping policy
SHIPPING POLICY
Thank you for shopping with Occupied Collective Co. We are a small, independently operated brand, and each order is prepared with care. Please review this Shipping Policy before placing your order.
By placing an order with Occupied Collective Co., you acknowledge that you have reviewed and agree to this Shipping Policy, along with our Return & Refund Policy and Terms of Service.
PREORDERS
Unless otherwise stated on the applicable product page, products offered during our preorder launches are sold on a preorder basis. This means your item may not be immediately available or ready to ship when your order is placed.
Please allow approximately 4–6 weeks for preorder processing, fulfillment, shipping, and delivery. This timeframe is an estimate based on our anticipated production and fulfillment schedule. Orders may arrive sooner.
If a product has a different estimated fulfillment timeframe, the timeframe stated on that product's listing at the time of purchase will apply.
PROCESSING & DELIVERY
Our estimated 4–6 week timeframe includes preorder processing, fulfillment, shipping, and delivery.
Delivery timing may vary based on order volume, production schedules, destination, carrier transit times, holidays, weather, service interruptions, and other circumstances outside our reasonable control.
We will make reasonable efforts to fulfill orders within the timeframe communicated at the time of purchase.
If we become unable to ship an order within the applicable promised timeframe, we will provide notice and any option to consent to the delay, cancel the order, and/or receive a refund as required by applicable law.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout, including any applicable apartment, unit, suite, or building number.
Please carefully review your information before submitting your order.
Occupied Collective Co. is not responsible for delays or failed delivery caused by incorrect or incomplete shipping information supplied by the customer, to the extent permitted by applicable law.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, the customer may be responsible for reasonable additional shipping costs to have the package resent.
ORDER CHANGES & CANCELLATIONS
If you need to request a change to your shipping address, size, item, or other order information, please contact us as soon as possible.
We will make reasonable efforts to accommodate requests; however, changes or cancellations are not guaranteed once processing or fulfillment has begun.
Customers are responsible for reviewing all products, sizes, quantities, and shipping information before completing checkout.
Nothing in this section limits cancellation or refund rights that may otherwise be required by applicable law.
SHIPPING COSTS
Applicable shipping charges will be displayed at checkout before your purchase is completed.
Shipping rates may vary based on the destination, package size or weight, shipping service, promotional offers, and other relevant factors.
Original shipping charges are nonrefundable except where otherwise stated in our Return & Refund Policy or required by applicable law.
TRACKING
When tracking is available, tracking information will be provided after your order has shipped.
Please allow time for carrier tracking information to update after receiving your shipping confirmation.
Tracking information and delivery scans are provided by the applicable shipping carrier, and Occupied Collective Co. cannot guarantee the accuracy or frequency of carrier tracking updates.
SHIPPING DELAYS
Once an order has been transferred to the shipping carrier, circumstances such as weather, holidays, service interruptions, high shipping volume, or other carrier-related events may affect transit and delivery.
Occupied Collective Co. does not control carrier operations and cannot guarantee carrier delivery dates.
We are always happy to assist with shipping concerns when reasonably possible. Nothing in this policy limits any rights or remedies available to customers under applicable law.
LOST, STOLEN OR MISDELIVERED PACKAGES
If tracking indicates that your package is delayed, lost, or delivered but you cannot locate it, please contact the shipping carrier and Occupied Collective Co. as soon as reasonably possible.
For packages marked as delivered but not located, customers should first check the delivery location and surrounding property, household members, neighbors where appropriate, apartment or building management/mailrooms, and the carrier's tracking information.
Occupied Collective Co. may assist with available carrier inquiries or claims when appropriate.
Claims involving lost, stolen, damaged, or misdelivered packages will be reviewed based on the individual circumstances, available tracking information, applicable carrier procedures, and applicable law.
Occupied Collective Co. reserves the right to request reasonable supporting information before issuing a replacement, refund, or other resolution. A replacement or refund is not automatically guaranteed solely because a package cannot be located following confirmed delivery, except where required by applicable law.
DAMAGED PACKAGES
If your order arrives damaged during shipment, please contact Occupied Collective Co. promptly after delivery.
We may request your order number, photographs of the merchandise, photographs of the packaging and shipping label, and a description of the damage so that we can evaluate the issue.
Please retain the affected merchandise and original packaging until your claim has been reviewed or you have been advised otherwise.
Defective, incorrect, or otherwise eligible merchandise is subject to our separate Return & Refund Policy.
RETURNED-TO-SENDER PACKAGES
If a package is returned to Occupied Collective Co. because of an incorrect or incomplete address, refused delivery, failed delivery attempts, or failure to retrieve the package, we will make reasonable efforts to contact the customer.
The customer may be responsible for reasonable additional shipping charges if the order needs to be resent.
If an eligible returned package is not resent, any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.
U.S. SHIPPING ONLY
At this time, Occupied Collective Co. ships within the United States only.
We do not currently offer international shipping. We reserve the right to expand our available shipping destinations in the future.
CONTACT US
For questions regarding shipping or an existing order, please contact:
Occupied Collective Co.
Email: occupiedcollectiveco@gmail.com
Please include your order number when contacting us regarding an existing purchase.
POLICY UPDATES
Occupied Collective Co. may update this Shipping Policy from time to time to reflect changes in our business practices, fulfillment procedures, shipping services, or applicable requirements.
For an existing order, the shipping terms communicated and applicable at the time the order was placed will generally govern, subject to applicable law.
Last updated: September 26, 2026